1. All cancellations are subject to a 10% service charge.
2. The service of creating an itinerary based on the client's expectations will cost $25. This amount must be paid
in advance of the service.
3. For any service offered by our company, the customer must pay a 50% deposit and the remaining 50% of the
reservation 72 hours before the service.
4. To make any changes to your service date, you must notify us 72 hours in advance, send an email
(newtravelsreasonscostarica@gmail.com) or WhatsApp (+506 89324763), and receive our response and confirmation. This will
support both our clients and our company.
5. Payment Methods:
a. Card Payments (Mastercard or Visa): When using this payment method, you must add 13% of the sales tax and
cancel it in full 72 hours before the chosen service.
b. Payments via PayPal: (@newtravelsreasonscr). For this payment method, an additional 10% charge (commission on
shipping) must be added to the amount of your services.
6. Refunds will be issued for cancellations made within 72 hours prior to the scheduled service. With the
exception of private fishing or sailing services (catamaran), deposits in this category are not refundable due to the
popularity and availability of these services.
7. Cancellations made less than 48 hours in advance of the scheduled tour will result in the loss of the deposit.
8. For any other cancellation greater than 72 hours, without assistance, 30% of the total balance will be charged.
9. Please arrive 5 minutes before your service pickup time.
Important Note: Regarding the points (3, 4 and 7) mentioned previously in the cancellation policies, you must
proceed in this way, since the company is responsible for the direct reservations of the activities and the payment
policies of each provider company (transport service, tourist guide and penalties).
