1. All cancellations are subject to a 10% service charge.
2. To make any change to the date of your service you must notify 72 hours in
advance, send an email
(newtravelsreasonscostarica@gmail.com) or WhatsApp (+506 89324763) and receive our
response and affirmation. Since this
will be a support for both our clients and our company.
3. Any service offered by our company, the client must pay a 50% deposit to
reserve the service they choose. You
can pay the other 50% of the reserved service with any of these two options:
a. If payment is made by card (Mastercard or Visa), 13% of the added value
must be added and must be canceled 48 hours
before the chosen service.
b. Payments with PayPal:(@newtravelsreasonscr). If the deposit or payment is
less than $450, it must be made at least 8
days in advance. But if the deposit or payment is greater than $450, it must be made
25 days in advance for the service
chosen by the client. An additional 9% is added to this payment method (for
commission payment of the established
amount).
4. Refunds will be issued for cancellations made within 72 hours of scheduled
service. With the exception of
fishing or boat trips, deposits within this category are non-refundable due to the
popularity and availability of such
services.
5. Cancellations less than 72 hours after the scheduled tour will result in
forfeiture of deposit.
6. For all other tour cancellations or no-shows, 50% of the total balance will
be charged.
7. Be 5 minutes before your service pick-up time.
Note: Regarding the points (2, 3, 5) mentioned above in the cancellation
policies, you must proceed in this way,
because the company is responsible for the reservations of activities, according to
the payment policies of each company
(transport service, tour guide).
